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Claims Desktop
Royal & Sun Alliance (R&SA) Claims adjusters currently use a green screen administration system to manage the lifecycle of an insurance claim. This current Claims application has a steep learning curve and takes a substantial amount of time to become fully competent within the system. The business needed an application that was easily extensible, decreased training time and was more intuitive to use for an adjuster. Intelliware was engaged to design and build a web front end for this mainframe application using corporate common look and feel standards.
The business case would be maximized by delivering incremental functionality to the field as quickly as possible. Therefore, the business wanted to release this uniquely tailored Claims web-based system in gradual, yet concise phases. Intelliware’s i-Proving methodology used its short development and release iterations to meet that mandate. i-Proving tightly couples the building of the system with the priorities of the business giving the Claims organization more control over which features are developed for any given release. The initial release of this system has moved into production and has received outstanding feedback from the end users.
“Perhaps the nicest compliment we received was someone’s observation that if you asked a caveman what would make washing clothes easier, the typical answer would be a bigger rock and faster stream. With Intelliware’s help, we jumped directly from the stream and rock to the top of the line Maytag washer dryer in a single leap.”
Cathy Sambrook, FCIP
Project Leader, Claims
Royal & SunAlliance Insurance Company of Canada